Return Policy

1. Return Period

You can return items within 30 calendar days from the date of receipt. This period provides sufficient time to familiarize yourself with the product and make a decision regarding its compliance with your expectations.

For online courses, the return period begins from the date of purchase or the date you first access the course material, whichever is earlier.

2. Return Conditions

For a successful return, the item must meet the following requirements:

• Item must be in original packaging
• All labels and tags must be preserved
• Item must be unused and in sellable condition
• All components and accessories must be included
• Receipt or proof of purchase must be retained

For digital products and online courses:

• You may request a refund if you have completed less than 30% of the course
• You must provide a valid reason for dissatisfaction with the course
• Your access to the course will be revoked upon refund approval

3. Return Shipping Costs

Return shipping costs depend on the reason for return:

• Customer's responsibility: if the item doesn't fit, changed mind, or wrong selection
• Seller's responsibility: if the item is defective, damaged, or doesn't match the description

For digital products and online courses, no shipping costs apply.

4. Return Process

To initiate a return, follow these steps:

1. Fill out the online return form on our website
2. Specify the order number and reason for return
3. Receive confirmation and shipping instructions
4. Pack the item according to the received instructions
5. Send the item to the specified address

For online courses and digital products:

1. Submit a refund request through your account dashboard or by contacting customer support
2. Provide your order number and reason for requesting a refund
3. Our team will review your request within 2-3 business days
4. You will be notified by email of the decision

5. Exceptions - Items Not Eligible for Return

The following categories of items are not eligible for return:

• Personal hygiene items (toothbrushes, cosmetics after opening packaging)
• Items on sale with appropriate marking
• Digital products (software, e-books, music) after download or access
• Custom-made items
• Perishable items (food products, flowers)

For online courses, the following exceptions apply:

• Courses where you have completed more than 30% of the content
• Course bundles or packages where you have accessed multiple courses
• Courses purchased with a special discount of more than 40%
• Courses with clearly marked "No Refund" policy

6. General Legal Requirements

7. Cancellation Policy

Cancellation Timeframes

To receive a full refund, you must cancel your booking according to the following schedule:

• Standard courses: Cancel at least 24 hours before the scheduled start date
• Premium courses: Cancel at least 48 hours before the scheduled start date
• Group sessions: Cancel at least 72 hours before the scheduled session

Refund Structure

The amount of refund depends on when you cancel:

• Full refund (100%): Cancellation within the specified timeframe above
• Partial refund (50%): Cancellation less than the required notice period but more than 2 hours before service
• No refund (0%): Cancellation within 2 hours of service or "no-show" without cancellation

Cancellation Process

You can cancel your booking through the following methods:

1. Online account: Log into your personal account and select "Cancel Booking"
2. Phone: Call our customer service at +61 452 593 218 during business hours
3. Email: Send cancellation request to [email protected] with your booking reference
4. Cancellation form: Fill out the online cancellation form on our website

Refund Processing Time

• Cancellation confirmation: 2 hours
• Refund processing: 3-5 business days
• Credit to original payment method: 5-10 business days

Cancellation Exceptions

Special conditions apply in the following circumstances:

• Force majeure events: Full refund available regardless of timing (natural disasters, government restrictions, etc.)
• Medical emergencies: Full refund with appropriate documentation
• Service provider cancellation: Full refund plus compensation if applicable
• Non-refundable packages: Certain promotional packages and discounted services may be non-refundable (clearly marked at time of purchase)
• Membership services: Monthly memberships require 30-day cancellation notice

8. Refund Procedure

Refund Methods:

• To the bank card used for payment
• As store credit (at customer's request)
• To alternative payment methods in exceptional cases

Refund Timeline:

• Processing return request: 2-3 business days
• Inspection of returned item: 3-5 business days
• Credit to card: 5-10 business days